Privacy policy

This privacy policy was last updated on [09/13/2021]. 

Mobile Health AG, Falkenstrasse 21, 8008 Zurich, CHE-100.398.418, is committed to providing its users with strong data protection. Our Privacy Policy (the “Policy”) is designed to provide you with transparent information and help you understand how we collect, use and protect personal information that you provide to us and to help you make informed decisions when visiting our website or contacting us. Personal data is any data that enables us to personally identify an individual (directly or indirectly). 

1. about us

The controller of your personal data is Mobile Health AG, 8008 Zurich,
CHE-100.398.418 (“Mobile Health”). References in this notice to “Company,” “we,” “us,” or “our” are references to Mobile Health AG. References in this statement to “website” are references to our website and all related sub-sites. 

2. personal data

The personal data we process may include: 

If you contact us by email, mail or telephone, the contact information you provide (for example, name, address and email address, information about the company you work for, your position or title, and other basic information); information related to materials and communications we may send you electronically, for example, your use of our marketing emails; any other information about you that you provide to us. 

We only collect this information when you interact with us, such as when you communicate with our staff or sign up to receive information via email. 

3. use of personal data

To the extent that we receive personal data from you, we will only use your personal data to: 

  • communicate with you;
  • manage our relationship with you;
  • provide and improve our websites, including monitoring and
  • evaluating their use (see “Use of our websites and emails” below for more information);
  • promote our products and services, including by sending notifications, updates, event invitations, etc.; or to comply with our legal, regulatory and risk management obligations, including to establish, exercise or defend legal claims.
4. use of our website and emails

In order to improve the quality of our website, we may track information provided to us by your browser or software applications when you view or use the website, such as the browser you use, the device from which you connected to the website, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files that contain an anonymous unique identifier. Cookies are sent from our servers to a user’s browser and stored on the user’s computer hard drive. Sending a cookie to a user’s browser allows us to collect non-personal information about that user and to record the user’s preferences in using our Services on both an individual and aggregate basis.

Company may use both persistent cookies and functional session cookies: Persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close
your browser. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that this may affect your experience with our websites. To learn more about cookies, including how to manage, refuse and delete them, visit

This notice does not limit our use or disclosure of non-personally identifiable information to third parties, and we reserve the right to use and disclose such non-personally identifiable information to our partners, advertisers and other third parties as we see fit.

We may use your name and email address(es) to send you notifications, updates, event invitations and other information via email, but will ask for your consent first unless we have your contact information as part of providing you with our products and/or services. You have the right to prevent us from contacting you for these marketing purposes at any time. If we send promotional communications to a user, the user may unsubscribe from further promotional communications by following the unsubscribe instructions in each promotional email.

5. basis for the use of personal data

We generally process personal data for the following reasons: 

for the performance of a contract, e.g. to contact an individual based on their request; to assert, exercise or defend legal claims or proceedings; to comply with legal and regulatory obligations; and/or for legitimate interests. 

For further details, please refer to “Use of personal data” above (item 3).

6. with whom we share your personal data.

When you submit personal information to us, we may share your personal information with trusted third parties, including:

  • IT service providers (especially providers of electronic CRM systems and/or web hosting providers)
  • Providers who provide services for the company, such as the servers for our e-mail communications
  • Auditors.

We have concluded
corresponding agreements with these third parties for commissioned data processing in accordance with the applicable legal requirements.

For the purposes stated in this notice and as necessary, we may disclose personal information to courts, regulators, government agencies and law enforcement authorities. Although unlikely, we may need to disclose your information to comply with legal or regulatory requirements. We will make reasonable efforts to notify you before doing so unless we are prevented by law from doing so.

7. Countries to which we transfer your personal data.

We may transfer your personal data to recipients abroad, including to countries that do not offer the same level of protection as Switzerland and/or EU law. Before doing so, we will take
appropriate measures to protect your personal data, for example by requiring the recipient to agree to data processing contracts. We may also transfer personal data to recipients abroad with your explicit consent and in certain other situations permitted by applicable law.

8. how we store your personal data

We retain your personal data for as long as is necessary for the purposes for which the data is collected and we have a legitimate interest in retaining personal data, for example, to enforce or defend claims or for archival purposes and IT security . We will also retain your personal data if and for as long as it is subject to a legal obligation to retain it.

9. how we protect your personal data

We protect your information from unauthorized access, use, disclosure, modification or destruction by implementing various organizational and technological security measures, including encryption, firewalls and Secure Socket Layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed through breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to these risks.

10. your rights

You have the right to request information about the data we hold about you and how it is processed, and to receive a copy of your personal data. You can also have your data corrected or deleted, restrict our processing of this information and object to the processing of your personal data. You may also withdraw your consent. Please note that even after you withdraw your consent, we may continue to process your personal data to the extent required or permitted by law. You may also lodge a complaint regarding our processing of your personal data with a local supervisory authority.

We need to ensure that your personal data is accurate and up to date. Therefore, please notify us of any changes to your data by contacting us at the above address.

11. links to other websites

As part of our website, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices of those websites or the information or content they contain. This notice applies solely to information collected by us through the Website. Therefore, this notice does not apply to your use of a third-party website that you access by selecting a link on our website or through our service. To the extent you access or use the Service through or on another website or application, the privacy policy of that other website or application will apply to your access or use of that website or application. We encourage users of our website to read the privacy policies of other websites before using them.

12. changes to our privacy policy

We reserve the right to change this notice at any time. We will notify you here on this page of material changes to this Notice. Material changes will become effective 30 days after such notice. Non-substantive changes or clarifications will be effective immediately. Users are advised to check the website and this notice regularly for updates.